Returns & Refunds
Returns made clear and practical.
We want every Trainora purchase to have a clear role in your training setup. This policy explains return eligibility, return shipping, inspections, refunds, damaged orders and the steps required before sending equipment back.
Return requests should be started within 30 days of delivery.
Four essentials before you begin.
A return must be approved before it is shipped. Keep the product, packaging and order information together while our support team reviews the request.
Start within 30 days
Contact Trainora within 30 days of delivery so we can review the item, order details and reason for return.
Keep it unused
Eligible equipment should be unused, free from training wear and returned with its original components and packaging.
Provide order details
Include the order number, purchaser name and a clear explanation of the return request.
Wait for instructions
Do not ship equipment until Trainora provides approval and the correct return instructions.
Products should return in resalable condition.
We review each request using the item condition, packaging, included accessories and the information provided. Opening a package does not automatically make a product ineligible, but equipment must remain unused and complete.
Generally eligible
- Unused equipment without training wear, marks or damage
- Original packaging, manuals, parts and included accessories
- Return request started within 30 days of delivery
- Valid order information or proof of purchase
- Product packed securely for return transit
Generally not eligible
- Equipment showing use, wear, odor, dirt or surface damage
- Missing parts, packaging, manuals or included accessories
- Items altered, modified or damaged during assembly
- Body-contact products used in a way that prevents hygienic resale
- Items clearly marked as final sale at the time of purchase
A four-step return path.
Please follow the approval process before shipping. Unapproved returns may be delayed, refused or sent to the wrong location.
Contact Trainora
Send your order number, purchaser name, item name and reason for return through the Trainora contact page.
Start within 30 days of delivery.
Receive approval
Our support team reviews the request and provides return authorization, packing guidance and the correct return destination.
Do not ship before approval.
Pack securely
Repack the equipment with all original parts, accessories and protective materials. Use a trackable shipping method when arranging your own return.
Protect heavy and rigid equipment.
Inspection and refund
After the return arrives, we inspect its condition and completeness. Approved refunds are issued to the original payment method.
Bank processing time may follow.
Tell us promptly when something arrives wrong.
Contact Trainora as soon as possible if equipment arrives damaged, incomplete or different from the item ordered. Keep the outer carton, product packaging and all included parts while we review the issue.
- Provide the order number and purchaser contact details
- Photograph the outer shipping carton and shipping label
- Photograph the product, damaged area or incorrect item
- Include images of missing, loose or broken components where applicable
- Do not discard packaging until the support review is complete
What happens after the return arrives.
Refunds are not issued when a parcel is first shipped. The item must arrive, be inspected and receive final approval.
Return received
The parcel is recorded after delivery to the approved return destination. Carrier tracking may show delivery before internal receiving is complete.
Condition inspected
We check the product, packaging, accessories and visible signs of use. Missing items or damage may affect eligibility or the refundable amount where permitted.
Refund issued
Approved refunds are sent to the original payment method. We do not redirect a refund to a different card, account or payment channel.
Payment provider processing
After issuance, banks and payment providers commonly require an additional 5–10 business days to display the credit.
Shipping, exchanges and cancellations.
These terms help keep the return process predictable for equipment of different sizes, weights and packaging requirements.
Return Shipping
Return shipping responsibility depends on the reason for return and the result of the support review.
- Preference-based return shipping is generally paid by the customer
- Approved damaged or incorrect-order returns are handled by Trainora
- Prepaid label costs may be deducted when disclosed before confirmation
- Original shipping charges are generally non-refundable
Use the approved destination and instructions.
Exchanges
Direct exchanges can create availability and price differences while a return is in transit.
- Trainora generally processes eligible items as returns rather than direct exchanges
- A replacement item may be ordered separately through the store
- Availability is not reserved while a return is being inspected
- Approved damaged-order solutions may differ depending on stock
Browse current equipment before reordering.
Order Cancellation
Contact us immediately when a submitted order needs to be changed or cancelled.
- Cancellation is not guaranteed after fulfillment begins
- Orders already transferred to a carrier cannot usually be stopped
- Delivered orders must follow the normal return process
- Address changes may not be possible after processing starts
Early contact gives us the best chance to help.
Contact us before sending equipment back.
Return authorization and the correct destination must be provided before shipment. The business address shown below should not be used as a return address unless Trainora confirms it in writing.
Common return questions.
Contact Trainora when the product condition, packaging or return reason does not fit neatly into the examples below.
Can I return an item after opening the box?
Can assembled equipment be returned?
Who pays for return shipping?
When will my refund appear?
Can I send a return to the Katy business address?
Can an order be cancelled after it is placed?
Send the order details before packing the return.
Our support team can review the item condition, return reason and required next steps before equipment is shipped.
This policy applies alongside any consumer rights that cannot be excluded under applicable law. Trainora may update this page to reflect operational or legal requirements.